This was the episode where Beverly Goldberg was channeling my Mom - "Let me speak to your manager" was just the start of things with Carol Vincent. She would then write a "strongly worded letter" to the district manager and the president of the company. Either to continue to address the issues or to praise the work of the manager who resolved the issue. ("Give praise where praise is due or get results").
Shout by Ross R VincentBlockedParentSpoilers2021-02-26T15:54:19Z
This was the episode where Beverly Goldberg was channeling my Mom - "Let me speak to your manager" was just the start of things with Carol Vincent. She would then write a "strongly worded letter" to the district manager and the president of the company. Either to continue to address the issues or to praise the work of the manager who resolved the issue. ("Give praise where praise is due or get results").